At Waterwalker Co., we want you to love what you ordered. If something doesn’t fit quite right or arrives with an issue, we’re here to help—with a few simple guidelines.
You may request an exchange within 30 days of your order date, as long as the item is:
Unworn, unwashed, and in original condition
Free from makeup, deodorant, or fragrance
Not marked as final sale
To begin an exchange, email us at orders@waterwalker.co. You'll be responsible for shipping the item back, and we recommend using a trackable service. If your requested size or item is out of stock, we’ll issue store credit.
We do not accept returns for fit or style preferences at this time. This helps us keep our operations sustainable as a small (for now) business.
If your item arrives damaged or incorrect, let us know within 30 days—we’ll cover return shipping and make it right with a replacement or refund. Email your order number and a photo of the issue to orders@waterwalker.co.
Shipping fees are non-refundable. Prepaid return labels are only provided for defective or incorrect items.
The following items cannot be returned or exchanged:
Items marked as final sale
Giveaway items or custom designs
Gift cards
Worn or washed clothing
Once we receive and inspect your return, we’ll notify you of its approval. If approved, your refund will be processed back to your original payment method within 10 business days.