Privacy Policy
All designs, artwork, graphics, product concepts, logos, written content, and visual materials displayed on this website are the exclusive property of Waterwalker Co.

Effective Date: February 20, 2026
Website: https://waterwalker.co

Who We Are

Waterwalker Co. operates the website located at https://waterwalker.co.

For more about us, visit our Our Story page. 

Information We Collect

When you make a purchase or attempt to make a purchase through the website, we collect personal information including your name, billing address, shipping address, email address, phone number (if provided), and order details.

Payment information is processed securely through third-party payment processors. We do not store full credit card numbers on our servers.

We may also collect technical information such as your IP address, browser type, device information, and usage data to improve website performance, functionality, and security.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible publicly in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images posted on the site.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These cookies are for your convenience and last for one year.

If you visit our login page, a temporary cookie will be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, cookies are set to save your login information and display preferences. Login cookies last for two days, and screen option cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes login cookies.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer service and respond to inquiries
  • Send order confirmations, shipping updates, and account-related communications
  • Improve website functionality and user experience
  • Prevent fraud and maintain site security

If you choose to opt in to marketing emails, we may send promotional communications. You may unsubscribe at any time using the link provided in those emails.

Legal Basis for Processing

We collect and process personal data to fulfill contracts (such as processing orders), comply with legal obligations, and pursue legitimate business interests including improving our services and preventing fraud.

Payment Processing

Online payments made through the website are processed by Stripe. In-person payments may be processed through Square.

These payment processors handle your payment information in accordance with their own privacy policies. We do not store full credit card numbers on our servers.

You may review their privacy policies at:
https://stripe.com/privacy
https://squareup.com/legal/privacy

Who We Share Your Data With

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with trusted service providers as necessary to operate the website and fulfill orders. These may include payment processors, hosting providers, email service providers, analytics providers, and shipping carriers. These providers receive only the information necessary to perform their services.

If you request a password reset, your IP address will be included in the reset email.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Order and payment information may be processed through secure third-party payment providers. Shipping information may be shared with shipping carriers for order fulfillment.

Some data may be processed outside your state, province, or country depending on the service providers used.

Analytics

We may use third-party analytics services to understand how visitors use the website. These services may collect information such as IP address, browser type, pages visited, and time spent on the site. This information is used to improve performance and user experience.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely.

For users who register on the website, we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time (except usernames). Website administrators can also view and edit this information.

We retain order information for tax, accounting, and legal compliance purposes as required by applicable law.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

Children’s Privacy

This website is not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

Data Protection Rights

Depending on your location, you may have rights under applicable data protection laws, including the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at orders@waterwalker.co.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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